Policies

Terms & Conditions 

  • Children's jewelry items contain small parts. Small children under the age of three years old must be supervised at all times while wearing jewelry. When purchasing jewelry and items from B.B.Balencia you are agreeing to accept all safety responsibility. 
  • Buyer agrees to the following terms and conditions by purchasing from B.B.Balencia. B.B.Balencia and its owners can not be held liable for any possible accident involving any product(s) purchased from B.B.Balencia website which result in personal injury. B.B.Balencia shall not be held liable for any direct, indirect, punitive, incidental or consequential damages that arise out of or are in any way connected with the use of B.B.Balencia website or the products, whether based in contract, strict liability or otherwise.​

 

Production time for custom jewelry & custom bows

  • Due to the handmade nature of our products, all of our orders ship within 1-2 weeks or sooner. (Once shipped, you’ll receive  a tracking URL via email. We appreciate your patience while we make your custom pieces! If you are needing your item by a specific date, please contact us before you place your order to make sure we can make the magic happen.)

Order changes 

  • If for any reason you need to make a change on your order, we will need to receive notice within 24 hours of placing the order. We get started on orders within 1 day of receiving them and often times your order is already in production.

Cancellations 

  • We do not accept cancellation. We get started on orders within 1 day of receiving them and often times your order is already in production.  

Exchanges

  • Due to every bracelet & bow being custom and made special for you we do not accept exchanges.
  • We do not accept exchanges from "Balencia's Fashion"

    Refunds/Returns

    • If you are not satisfied with items you have received from "Balencia's Fashion", it is out of stock, or there was a problem with shipping you are entitled to full reimbursement in the form of store credit or a % discount on your next order.
    • Only regular priced items may be refunded. No sale items.
    • No returns on custom orders such as custom bracelets and bows. No returns on Balencias Fashion. If you have any issues with custom order please contact us immediately and we will do what we can to accommodate you.

    Bracelet Repairs

    • If your item breaks within the first 30 days from the day it is received, we are happy to repair the item for you free of charge

    • If your item breaks after the first 30 days from the day it is received, we are happy to repair your item for you at a small fee. Please contact us to set this up. 

    • Repair time-frame:

      • Depending on the type of repair we’re doing, repairs can take anywhere from two to three weeks from he day we receive the item. If you need updates on your repair, check in with us and we’ll give you an update on its progress.

    If you have questions, please contact us at braceletsbalencia@gmail.com and allow 24-48 hrs for a reply. Or you can reach out to us through direct message on our instagram @b.b.balencia
    Thank you!